American Relocation LLC

I had a terrible experience with these people . they started off twenty minutes late and then they proceeded to do the job quite fast but so fast that they loaded items on the truck I had instructed them not to . also they did not have a good feel for the geographic of the place or address they were taking me I had to take over the lead and show them where they were going . to add further insult to my already horrible experience they loaded all my furniture by the back elevator AND PROMPTLY STOPPED AT THE APPOINTED HOUR OF CONTRACT COMPLETION saying they needed an additional 98.00 dollars or they were going to leave , they did not even wait to see if I could get the money they proceeded to pull off in the truck while I was hollering and chasing them to come back . I am a senior citizen that had no way of knowing how I was going to move my furniture to the next floor after they left me high and dry . eventually my friend who was with me during the whole fiasco offered to pay for me and they came back to move the furniture .

the movers assigned to this case were uncaring and very lax in their duties due to the fact that when they saw the magnitude of the move they knew it was a three man job and the company only sent two. I had been calling the week befor asking them to send three men but the management assured me two men could handle my move .

all said I was very unhappy with the quality of service I received from this company and will never recommend them to anyone I know .


Monique Paris
5300 Newton St #219
Hyattsville MD 20710.

Move size: 1 Bedroom Home Service cost: $384

They arrived on time got here at 9am. Looked over everything and got started right away. That's where everything went down hill.
They charge you for EVERYTHING and they don't make it known before hand. Had they told me I would be charged for them using their tape I would have told them to use mine. 21$ for them to tape things that weren't necessary. They were going to charge me 40$ to move the top of my desk I had to move it myself. They only wrap one mattress the second mattress I had (a crib mattress) would have cost more I told them don't bother.
They tell you everything that has prior damage that's fine the problem is they don't remember what they tell you about so when they are dropping things off and there is new damage everything was already there. They scraped the leather off my sofa, chipped the paint on my daughters crib AND lost 4 screws that I had to go out to buy. They stacked boxes that had FRAGILE all over on top of each other with the heaviest box on top then blamed me or packing them wrong that's why they were caving in. But the worst part is they broke my brand new tv! You can see the palm and thumbprint from where he squeezed it then we got blamed again when their idea of wrapping a tv is putting a blanket over it.

Don't waste your time unless you want your stuff to be delivered damaged or broken.

Move size: 1 Bedroom Home Service cost: $700

It sounds like this company may be great for those moving a small amount of stuff.  We had over 12,000 lbs of items moved by them (large home) and had an unsatisfactory experience.  We had an in-home quote done and asked that it be a firm quote and not change (I recommend doing that).  They did a good job getting our stuff out of the home.  They had plenty of workers come throughout the day and it was finished within about 10 hours.  I had done most of my own packing and had them wrap the furniture and box a few items.  I provided bubble wrap.  They had to use their own wrap for the mattresses and less than 10 boxes for a few random things - which ended up costing about $450 extra. After they left our home, I noticed the mailbox didn't open and close like it should.  I thought that maybe one of their trucks/doors might have hit it.  I mentioned it to them and they took it personally and were upset.  They had someone come look at it and since there was no visible damage on the outside, nor did I video the truck hitting it.  They gave me a black mark for that on "my reputation" with them and didn't treat me the same afterwards.  They also seemed upset that they might have given me a lower cost estimate than the actual cost.  I was honest from the beginning and didn't feel like I should be treated poorly due to their mistake with a misquote. We had our things in storage while we bought and remodeled our new home.  Things seemed to be fine.  We told them that we were ready for our things and they had it ready to come within a week of when we wanted it. The delivery was poorly executed.  They had 2 guys show up with the truck, the most they can send per truck.  I figured that they'd have workers near our new home lined up to help - we had a LOT of stuff.  Two random guys from craigslist showed up to help them - no background check and one of them had never moved anyone.  They had two handtrucks to help unload and transport our things into our one-story home.  Unfortunately one of the handtrucks broke.  It was also a rainy day, which caused delays.  We had friends come help with the unloading and my husband did a lot of assembly of furniture for us. Due to the lack of a second handcart the 4 guys were exhausted - which showed in their inefficient, slow work and mistakes.   They started putting boxes in the wrong rooms and when assembling furniture, the craiglist guys didn't know how to do it.  They ended up tightening beds too much and cracking the wood. The moving world has an interesting policy when it comes to a refund towards broken or lost items.  It is charged per pound.  So the $100 wooden dollhouse that they broke, they paid $18 for.  I also got $6 for the $35 stroller that they lost.  They wouldn't reimburse for any furniture made out of particle board - which is important to note (our last moving company did).  We didn't feel like they were fair when it came to the reimbursement, but then again, they felt like we ripped them off because they underestimated. Overall, I would not rehire this company due to the lack of customer service and the poor delivery.  They treated me like I had lied to them, which I hadn't.   I didn't feel like it was an honest company overall, but with small jobs it doesn't sound like they do as much damage.

Service cost: $5200

After a day of thousand calls I narrowed it down to three companies with similar estimates. I went with this one. The advantage of this company is their salesman who is patient as a monk (ask for Alex). You can rely on his judgement in terms of time your move could take (give or take one hour). But the best thing about them is their movers team - Josh and Tyler. If you happen to move with this company ask for these two! They are real professionals, respectfull and carefull - something you don't get from the guys picked up next to 7/11.

Service cost: $462

They helped me move my mother to Los Angeles and they did well. I was surprised with the frequency of calls and emails they were sending to update on delivery. Today everything arrived and my mother is very happy to have her goods, I am happy on the other end to have more spare space in the house. I found them through Yelp, they sent me an estimator who was close enough with his calculations of the weight I had to move underestimating for about 100-150 lbs, and their price was good. The only thing that doesn’t make them perfect in terms of this move – it wasn’t for free.

Service cost: $1657

The guys did an excellent job getting us moved from one apartment to the other.
One hour to load. One hour to unload. They didn't stand around and BS or gossip.
No damages to anything.
Gina (sales representative) was as top notch as you can get. She has a fantastic sense of humor to boot.
My only complaint was that the guys didn't have much of a sense of humor.
Actual cost was less than the quote.
I would use this company again if and when the time comes.

Service cost: $276

There are no words to describe how wonderful this company is. I worked with Michelle from beginning to end. She was terrific to the umpteenth degree. I hired American Relocation to move the contents of my sister's townhouse in Gainesville, VA to a small town outside side of Pittsburgh -- so this was a more complex "intra" state move and not an in-state move. The quote I received from American was a whopping 70% less than the prices I received from three other companies. And, on top of American's great price, they also offered one month of FREE STORAGE, whereas the other companies were adding the storage price onto their already exorbitantly priced quotes. At the very least, because of the very low price I received, I expected American Relocation's low quote to double at the end or to have some type of fiasco ensue -- but, to my amazement, the low price they quoted, was the low price we paid in the end -- and from start to finish, this was one of the smoothest, problem-free moves I have ever had. The guys who came to pack up everything were very fast and carefully packed all items -- and they were kind and gracious as well. I cannot say enough good things about this company and its employees. As a person who always expects the best from service providers, American Relocation Movers deserves a platinum star in the field of movers. I highly recommend this company to anyone considering a local or long-distance move.

Service cost: $980

Please do not choose this company when you are moving. My experience with customer service was excellent, but my moving experience was terrible! I paid twice the amount I was originally quoted. I was charged extra for the use of blankets so that my furniture would not be chipped or scratched and my furniture was chipped and scratched anyway. I was charged extra for moving more than one television. I was charged extra for wardrobe boxes. The movers forgot my tv stand and microwave and could not be contacted to come back and get them. They did not move all of the boxes to the designated rooms. They left trash at the location I was moving out of and the new location I was moving into.

Service cost: $700

American Relocation Movers grossly underestimated the weight of my belongings and lied to me several times about the wherabouts of my stuff.

My household ended up being double the actual weight of the quote I was provided. I only this company because I thought it was a good deal but clearly that is how they rope you in. Crystal told me that the quotes usually end up being way over the actual weight as they use very heavy older furniture weights to estimate. Boy was she wrong.

2 weeks after my stuff was taken I called to check in and see if they had a date on when my stuff would be leaving WAshington DC. I was given a date and that day came and went without a call. I called to check in, apparently my stuff had left DC and would arrive in 3 days. I called 3 days later and they said my stuff was still in DC. You get a different answer based on who you get on the phone. I was give a litany of excuses as to why my stuff hadn't left DC. I am still waiting for it.

Service cost: $3000

American relocation provide me excellent service!
i moved from Halethorpe >MD to their warehouse which was also located in Halethorpe. they send me 3 guys eugen and 2 more guys .this guys was fantastic,fast and very carry full
i was in theyr storage for 2 months,and they give me first month for free.
last week I receive my items back in excellent condition,like was before.
I'm very happy with American Relocation service and I will recommend to all my friends.

Move size: 3 Bedroom Home Service cost: $800

American Relocation was top-notch-professional from start to finish.  I read TONS of mover reviews and BBB reports and received ten online quotes (starting at 7,200 from the Baltimore, MD area to Marietta, GA) and American Relocation's was the lowest.  Because I was getting a little neurotic about the wide price range in estimates, I requested an in-home estimate (of three in all) and, again, theirs was the lowest (under 3,000).  Still neurotic, I purchased separate moving insurance.  The very pleasant loading team in Crofton was wonderful, led by Robert, who is an artist when it comes to packing a truck!  I did go to the weigh station with the loading team (following in my car) after they left the house and was so surprised to find that the weight was a mere 80 pounds less than the in-home estimate!  Wow!  How accurate is that!?  This was very important to me because we packed the house ourselves on a very strict moving budget and wanted absolutely no surprise costs appearing on the bill other than the expected packing materials needed for a few large things I could not pack myself (less than $100.00). The delivery team in Marietta was also great.  They worked quickly and took no breaks because the big semi truck blocked the street for about four hours.  Everything arrived intact with very minimal damage and no claim needed to be filed.  From start to finish - the very patient and responsive office staff to the experienced movers at both locations - FANTASTIC JOB.  I highly recommend this company if you are looking for an economical, straightforward, efficient mover. .

Service cost: $2000

Not only prompt, but early, after call for confirmation they were in the area. Polite, expedient, and thourough with the work they had. This company will be my go to, first and foremost, from this point on. They offer boxes and packing supplies on pick up date at a low rate. They took care of my materials and completed the job quickly and efficiently. I'm also going to say the guys were nice and set everything up neatly. It's not the cheapest mover I was able to find, but you get what you pay for, and this was worth every last penny.
Thank you.

Service cost: $359

We were nervous about moving because it seems like all of the reviews say there are hidden costs, broken items, etc.  Our furniture was very heavy and name brand, so we wanted to make sure it would be moved safely.  Crystal assured me the price would not change unless our inventory varied significantly from the estimate.  As promised, the crew showed up on time in Virginia and carefully took their time to pack everything on the truck (wrapped in blankets and taped sufficiently).  Later that day, they weighed the load and it came in LESS than the estimate!  Both Crystal, and the driver Sergei kept in touch with us during the move.  When the items were delivered in Florida, they took their time making sure they carried the furniture into the house carefully to not bump any walls or damage the furniture.  The items were then put back together in an efficient and proper manner.  We were VERY pleased with the care the team took in making sure our furniture was moved safely!  Crystal was great to work with as she always kept us up to date on the status of the move.  We were very pleased with this company and would recommend them.

Service cost: $3000

The entire experience of this move was very positive.  Gina and Crystal were very knowledgeable and clear with all of the terms of the move.  The hourly rate was very reasonable, all fees were upfront and in line with industry standards, the company provided some free packing materials and no extra charge for stairs.  I was moved from a third floor two bedroom apartment into an already occupied single family home.  Care was taken with every piece of furniture as they were wrapped in the provided blankets.  I provided stretch wrap and the gentlemen expertly used it to protect my mattresses.  The packing of the truck at the first location went very quickly considering the apartment was on the third floor and far away from the available parking.  Once the truck arrived at my final location, unloading went smoothly.  The movers put each piece of furniture and each box into the appropriate rooms, asking for direction with items that were un-marked.  They navigated around items that were already in the house carefully and nothing was damaged.  I don't know how they managed to get a heavy sleeper sofa into the basement, but they did, quickly and professionally.

Service cost: $580

We went with American Relocation because our friend recommended them. We used this company two times. First we moved local and second we moved to California. I don't remember who gave me the first local quote but it was a great price and the move didn't take more than the estimated time. For California move Crystal gave me a fast honest quote on the phone and answered all my questions, she was very nice and patient with all my hundreds questions I had. We asked 4 guys, the were on time, worked quickly, efficient and were very respectful of my belongings. They did an inventory list and put sticker over all my boxes and furniture and gave me a copy also. We received all our furniture in great condition in less than 10 days, WOW I was surprised, I even didn't expect to receive our belongings so fast. I gave a good tip to the movers because they did a great job. Thank you guys!! I appreciate everything you did for us.

Service cost: $4458

American relocation LLC is by far the best moving company I have ever used.I have moved from Baltimore MD to Orlando fl. I had to pay extra for 1-3 day delivery but even after all the total price still best the competitor by almost 50%.I had a whole 26ft box truck filled to the max and it still cost under $5000.They do charge for packing materials but will use materials provided.There are no hidden fees or extra charges.Once again I would recommend every time to a friend that this would be a good company to call if you are moving state to state.

Service cost: $4356

American Relocation are the worst movers I've ever had, and I've moved LOTS of time. They quoted me $1078 to pack and move my one bedroom house 14 miles away. They ended up charging me over $2400! I gave them a detailed inventory of my things, they quoted 6 hours and took 12. They quoted me one hour of drive time, but it was 3 hours, at $140/hour. They charged another $250 because my dining table was heavy..They didn't need any extra tools or people to transport it, I have no idea how they justified that. The movers were exceptionally slow and sloppy at packing my things. Some items were broken (haven't made it through the claims process yet), and I'm quite certain that my nicest earrings (diamond hoops) were stolen. When they finished packing, they tried to talk me into coming back the next day for delivery because they were tired and had families at home. I had nowhere to go that night with my dogs and couldn't pay for 3 more hours of drive time, so I asked that they finish the job that night. They then tried to drop everything in my living room in the interest of time, but I had to explain to them that I can't move the furniture up and down stairs by myself. They complained about it repeatedly and threatened that if bulky items were unable to fit around the stairs, they wouldn't be able to get them out again. I had to pay them before they would unload the truck, but I contacted them after the move to explain what had happened and that I would never have booked this company if I had known the true cost. They ultimately told me there was nothing they could do. I really could not afford the amount they charged me, there were cheaper estimates but I thought that I would get a good company based on the reviews on this site (now I see that there are bad reviews on other sites). I have never written a review before, but I wanted to make sure that everyone is warned before they have an awful experience like I did. Also be careful with Green Line Relocation, I got quotes from both and when I tried to confirm, I learned that they are the same company. It is deplorable to charge someone over twice the estimate when nothing has changed, I feel completely taken advantage of and am still trying to recover.

Service cost: $2406